You walk into your local video store. On your way in, you notice two employees standing outside the door talking. One of them is lighting another cigarette; they have been there for a while. Inside, you see that one employee behind the counter is too busy to help you find the DVD you want. When you find where the DVD is supposed to be, you realize the wrong DVD has been shelved behind the case. In frustration, you settle on another choice and go to the counter to check out. Of course, it takes forever to check out. As you leave, you silently curse the terrible service and think to yourself, “This is a terrible place. They have got to start hiring better employees in this store”
Bruce Tulgan tries to explain the real cause which is hiding behind the scene in this situation: The MANAGER !
The book is a masterpiece by Bruce Tulgan. He is an adviser to business leaders all over the world. His work has been the subject of thousands of news stories around the world. Bruce can be reached at firstname.lastname@example.org
Happy Managing people !