It is easier to misunderstand the Employees First, Customer Second concept than it is to understand it.
Now this is not just a book. It is a lesson for all of us. It is a sequence of phases the HCL CEO Vineet Nayar went through: looking in the mirror, creating trust through transparency, inverting the pyramid, and transferring the responsibility for change to all. This is essential because the world of business is changing in fundamental ways.
Many people- both inside and outside HCL Technologies misunderstand what ‘Employee First, Customer Second’ mean. But many do understand the philosophy of Employee First, Customer Second (and the thinking behind it), are excited by it, and have put the ideas to work, in their professional and personal lives.
Employee first, Customer Second is a book of fifty-five thousand authors/employees at HCL. Vineet Nayar has put the concepts into practice in ways that amazed and delighted me, while reading the book.
We know that a single good thought can change the society for the better. And I believe that Employee First, Customer Second is a good thought by Vineet Nayar.
I would highly recommend this book to every business leader. At times, the biggest lessons in life come from really unlikely sources. Happy reading 🙂